Privacy Policy
Last updated: March 23, 2026
1. Introduction
Levera AI ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our Service.
2. Information We Collect
We collect the following types of information:
- Account Information: Name, email address, business name, and billing details when you register
- Platform Data: Data from connected social media accounts (Facebook, Instagram) including page information, conversation history, and contact details, as authorized by you
- Usage Data: Information about how you interact with the Service, including feature usage, preferences, and analytics
- Technical Data: IP address, browser type, device information, and cookies
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the Service
- Process automated messaging on your connected platforms
- Detect lead intent and deliver booking links on your behalf
- Send you service-related communications
- Process payments and manage subscriptions
- Ensure security and prevent fraud
- Comply with legal obligations
4. Data Sharing
We do not sell your personal data. We may share your information with:
- Service Providers: Third-party vendors who help us operate the Service (hosting, payment processing, analytics)
- Platform Partners: Meta (Facebook/Instagram) as required for the messaging functionality
- Legal Requirements: When required by law, regulation, or legal process
5. Data Security
We implement industry-standard security measures to protect your data, including:
- Encrypted data storage and transmission (TLS/SSL)
- Encrypted OAuth tokens for connected platforms
- Regular security audits and monitoring
- Access controls and authentication requirements
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Service. When you delete your account, we will delete or anonymize your data within 30 days, unless retention is required by law.
7. Your Rights
Depending on your location, you may have the following rights:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at hello@levera.ai.
8. Cookies
We use essential cookies to operate the Service and optional analytics cookies to improve user experience. You can manage cookie preferences through your browser settings.
9. Children's Privacy
The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page. Your continued use of the Service after changes constitutes acceptance of the updated policy.
11. Contact
If you have questions about this Privacy Policy or your data, please contact us at hello@levera.ai.