Privacy Policy

1. Introduction

Levera Software, Inc. (“Levera,” “we,” “our,” or “us”) is a United States company incorporated in the State of Delaware that operates Levera AI, an AI-powered software service and platform designed primarily to help fashion and beauty businesses automate and manage customer conversations.

Levera AI helps businesses respond to direct messages, provide information about their products and services, identify potential leads and purchase or booking intent, automate certain customer interactions, and direct customers to checkout, website, or booking pages where they can purchase products or services or complete bookings.

This Privacy Policy explains how Levera Software, Inc. collects, uses, processes, discloses, retains, and protects personal information when you:

• Visit our websites, including getlevera.com;
• Create or use a Levera AI account;
• Subscribe to or use Levera AI;
• Connect Facebook, Instagram, or another supported platform;
• Use our messaging, artificial intelligence, automation, analytics, checkout-related, or other features;
• Communicate directly with us;
• Participate in a free trial, beta program, promotion, survey, or other program; or
• Interact with a business that uses Levera AI to manage customer communications.

For purposes of this Privacy Policy, “Service” means Levera AI, including our website, software, platform, dashboards, artificial intelligence functionality, messaging automation features, integrations, analytics, checkout-related functionality, and related services provided by Levera Software, Inc.

This Privacy Policy does not replace the privacy policies or notices of businesses using Levera AI or third-party platforms and services such as Meta, Facebook, Instagram, Stripe, Paystack, booking providers, or other third parties.

2. Our Role

Levera Software, Inc. may process personal information in different capacities depending on how and why the information is processed.

Information We Process for Our Own Business

We generally determine how and why personal information is processed when you:

• Create a Levera AI account;
• Visit our website;
• Subscribe to the Service;
• Communicate directly with us;
• Request customer support;
• Participate in our marketing, promotions, surveys, or beta programs; or
• Otherwise interact directly with Levera.

Depending on applicable law, Levera may be referred to as a business, controller, organization, or similar responsible entity for this information.

Information We Process on Behalf of Business Customers

Businesses use Levera AI to manage and automate communications with their customers and prospective customers.

When a business uses Levera AI to process customer messages, contact information, product or service inquiries, orders, appointment inquiries, or other customer information, that business generally determines the purposes for which the information is processed.

In these circumstances, Levera generally processes the information on behalf of and according to the instructions of the applicable business customer.

Depending on applicable law, Levera may be referred to as a service provider, processor, or similar entity.

If you communicated with a business through Instagram, Facebook, or another communication channel and wish to access, correct, or delete information associated with that interaction, you should normally contact that business directly.

Where required by applicable law or our contractual obligations, Levera will assist business customers in responding to verified privacy requests.

3. Information We Collect

The information we collect depends on how you interact with the Service and which features you or the applicable business use.

A. Account and Business Information

We may collect:

• Name;
• Email address;
• Telephone number;
• Business name;
• Business category;
• Account credentials and authentication information;
• Business contact information;
• Business location;
• Operating hours;
• Business policies;
• Information about products and services offered by the business;
• Prices;
• Inventory information;
• Product sizes, variations, or availability;
• Appointment and booking information;
• Shipping and delivery information;
• Website, booking, product, and checkout links;
• Social-media account information;
• Subscription information; and
• Billing information.

Payment-card and bank information is generally collected and processed directly by third-party payment providers.

Levera does not ordinarily store complete payment-card numbers.

B. Connected Social Media Information

When a business connects Facebook, Instagram, or another supported account to Levera AI, we may receive and process information made available by that platform and authorized through the permissions granted by the business.

Depending on the platform and permissions, this information may include:

• Account identifiers;
• Page identifiers;
• Business identifiers;
• Account or Page names;
• Profile information;
• Messages and conversation history;
• Comments and replies;
• Message metadata;
• Sender names;
• Usernames;
• Platform-specific identifiers;
• Media and attachments contained in conversations;
• Connection status;
• Permissions;
• Authentication information; and
• Access tokens.

The information available to Levera depends on the permissions authorized by the business, platform configuration, and the applicable third-party platform's policies and technical capabilities.

C. Customer Conversation Information

When an individual communicates with a business using Levera AI, we may process information contained in or associated with that conversation, including:

• Message contents;
• Conversation history;
• Names and usernames;
• Platform account identifiers;
• Contact information;
• Product inquiries;
• Service inquiries;
• Product preferences;
• Size information;
• Availability inquiries;
• Shipping and delivery questions;
• Booking or appointment inquiries;
• Lead-intent signals;
• Purchase-intent signals;
• Conversation classifications;
• Links sent during conversations;
• Link interactions;
• Checkout activity;
• Conversion information;
• Order-related information;
• Appointment-related information;
• Payment-status information; and
• Customer-support or human-handoff requests.

Businesses using Levera AI are responsible for ensuring that their collection and use of customer information complies with applicable law, including providing required notices and obtaining consent where required.

D. Transaction and Checkout Information

Levera AI may direct customers to checkout pages or payment-related pages where they can purchase products or services offered by the applicable business.

When Levera AI facilitates, generates, or tracks checkout-related activity, we may process information such as:

• Products or services selected;
• Order amounts;
• Checkout status;
• Transaction identifiers;
• Payment status;
• Currency;
• Conversion information; and
• Other information necessary to provide checkout-related functionality and analytics.

Payments may be processed through third-party payment providers such as Stripe, Paystack, or other providers.

Levera is not the seller of the products or services offered by businesses using the Service and generally does not receive or store complete payment-card information.

E. Usage and Technical Information

When you interact with our website or Service, we may automatically collect certain technical and usage information, including:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Approximate location derived from IP address;
• Login activity;
• Pages visited;
• Features used;
• Dates and times of activity;
• Duration of activity;
• Referring pages or sources;
• Error reports;
• Diagnostics;
• Performance information; and
• Cookie and similar technology information.

F. Communications

We collect information you voluntarily provide when you:

• Contact customer support;
• Send us an email;
• Submit feedback;
• Participate in beta testing;
• Respond to surveys;
• Participate in promotions; or
• Otherwise communicate directly with Levera.

4. How We Use Personal Information

We may use personal information to:

• Create, authenticate, and manage accounts;
• Provide, operate, maintain, and improve the Service;
• Connect and manage authorized social-media accounts;
• Process customer conversations on behalf of businesses;
• Understand incoming customer messages;
• Generate and send automated responses on behalf of businesses;
• Respond to questions concerning products and services offered by businesses;
• Provide pricing, inventory, availability, shipping, and booking information;
• Identify potential customer, purchase, or booking intent;
• Categorize and classify conversations;
• Detect potential leads;
• Provide hot-lead alerts and notifications;
• Send product, website, booking, or checkout links;
• Facilitate checkout-related functionality;
• Track permitted link interactions and conversions;
• Provide conversation history;
• Generate analytics and reporting;
• Provide revenue or conversion-related analytics;
• Facilitate human handoff;
• Provide customer support;
• Process subscriptions and payments;
• Send account, billing, security, operational, and legal communications;
• Detect and prevent fraud, abuse, unauthorized access, and security incidents;
• Troubleshoot errors;
• Monitor and improve Service performance;
• Protect Levera, our users, and third parties;
• Enforce our agreements and policies;
• Comply with applicable laws and lawful requests; and
• Establish, exercise, or defend legal claims.

5. Artificial Intelligence and Customer Data

Levera AI uses artificial intelligence and automated systems to provide certain features of the Service.

These systems may process information to:

• Understand customer messages;
• Generate suggested or automated responses;
• Answer questions using information supplied by a business;
• Categorize conversations;
• Identify potential purchase or booking intent;
• Detect potential leads;
• Recommend relevant products or services offered by a business;
• Recommend relevant links or actions; and
• Provide other AI-powered functionality.

Customer-Specific AI Functionality

Customer conversation content may be processed as necessary to provide, configure, personalize, and improve AI functionality for the applicable business customer.

Information supplied by a business concerning its products, services, inventory, prices, policies, shipping, booking information, frequently asked questions, and other business information may be used to help Levera AI generate responses appropriate for that business.

General-Purpose AI Model Training

Levera does not use customer conversation content to train general-purpose AI models.

Customer information may be processed to provide and improve AI functionality specifically for the applicable business customer and to provide the Service.

Where Levera uses third-party AI service providers to provide Service functionality, we take appropriate steps designed to require those providers to process information according to our instructions and applicable contractual requirements.

We may use aggregated or de-identified information to analyze, maintain, develop, and improve the Service where that information can no longer reasonably identify an individual.

Automated Systems

Artificial intelligence and automated systems may occasionally generate inaccurate, incomplete, or inappropriate responses or classifications.

Businesses using Levera AI are responsible for providing accurate business information, properly configuring their automations, monitoring automated responses where appropriate, and maintaining appropriate human oversight.

Levera AI should not be used to make decisions that produce legal or similarly significant effects on an individual without appropriate human review.

6. Sources of Personal Information

We may obtain personal information:

• Directly from you;
• From businesses using Levera AI;
• From individuals communicating with businesses using Levera AI;
• Automatically through use of our website or Service;
• From connected platforms such as Facebook and Instagram;
• From payment and transaction providers;
• From our service providers;
• From publicly available sources where permitted by law; and
• From other sources where authorized by you or permitted by applicable law.

7. How We Disclose Personal Information

Levera does not sell personal information for monetary consideration.

We do not use customer conversation content for third-party advertising.

We may disclose personal information where reasonably necessary to operate, secure, support, and provide the Service, including to the following categories of recipients.

Service Providers

We may use third-party service providers for:

• Cloud hosting;
• Databases;
• Infrastructure;
• Security;
• Artificial intelligence and language processing;
• Payment processing;
• Email;
• Notifications;
• Customer support;
• Communications;
• Analytics;
• Authentication; and
• Other technical and operational services.

These providers may process information as necessary to provide their services to Levera, subject to applicable contractual requirements.

Payment Providers

We may disclose information to payment providers, including Stripe, Paystack, or other providers, as necessary to process subscriptions, transactions, or related functionality.

Connected Platforms

We may exchange information with Meta, Facebook, Instagram, and other connected platforms as necessary to provide integrations authorized by users.

Professional Advisers

We may disclose information where reasonably necessary to lawyers, accountants, auditors, consultants, insurers, and other professional advisers.

Legal, Security and Safety Purposes

We may disclose information where we reasonably believe disclosure is necessary to:

• Comply with applicable law;
• Respond to valid legal processes or governmental requests;
• Protect the rights, property, or safety of Levera, our users, or others;
• Investigate fraud or misuse;
• Address security incidents; or
• Enforce our agreements.

Corporate Transactions

Personal information may be disclosed to potential or actual investors, purchasers, successors, lenders, advisers, or other relevant parties in connection with:

• Financing;
• Investment;
• Merger;
• Acquisition;
• Restructuring;
• Reorganization;
• Bankruptcy; or
• Sale of some or all of our business or assets.

Where required by applicable law, we will take appropriate steps concerning such disclosures or transfers.

Aggregated and De-Identified Information

We may use or disclose aggregated or de-identified information that cannot reasonably be used to identify an individual, subject to applicable law.

8. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

• Request access to personal information we maintain about you;
• Obtain a copy of certain personal information;
• Request correction of inaccurate or incomplete personal information;
• Request deletion of personal information;
• Request restriction of certain processing;
• Object to certain processing;
• Withdraw consent where processing is based on consent;
• Request data portability where applicable;
• Opt out of certain sales, sharing, or targeted advertising where applicable;
• Request information about categories of personal information collected or disclosed;
• Request human review of certain automated decisions where applicable; and
• Lodge a complaint with an appropriate privacy or data-protection authority.

Not every right applies in every jurisdiction or circumstance. Applicable rights may be subject to legal exceptions and limitations.

To exercise an applicable privacy right, contact: info@getlevera.com

Please use “Privacy Request” as the subject line where possible.

We may need to verify your identity before processing certain requests.

Where permitted by applicable law, an authorized agent may submit a request on your behalf. We may require appropriate evidence of the agent's authority.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

If Levera processes your information on behalf of a business using Levera AI, we may direct your request to that business or assist that business in responding to your request.

9. International Users and Data Transfers

Levera Software, Inc. is a United States company incorporated in the State of Delaware.

The Service may be accessed and used by businesses and individuals in the United States and other countries.

If you access or use the Service from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other countries where Levera or its service providers operate.

Privacy and data-protection laws may differ between jurisdictions.

Personal information processed in another jurisdiction may also be subject to lawful access by courts, law-enforcement agencies, or governmental authorities under applicable law.

Where applicable law requires specific safeguards for international transfers of personal information, Levera will use appropriate legally recognized mechanisms or contractual protections.

Depending on your location, applicable local privacy laws may provide additional rights regarding your personal information.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as otherwise permitted or required by applicable law.

Factors we may consider when determining retention periods include:

• The nature and sensitivity of the information;
• The purposes for which it is processed;
• How long an account remains active;
• Instructions from applicable business customers;
• Contractual requirements;
• Security and fraud-prevention needs;
• Applicable limitation periods; and
• Legal and regulatory obligations.

We may retain information as reasonably necessary to:

• Provide the Service;
• Maintain business and transaction records;
• Meet contractual obligations;
• Meet legal or regulatory requirements;
• Resolve disputes;
• Investigate or prevent fraud;
• Address security incidents; and
• Establish, exercise, or defend legal claims.

After an account is deleted or terminated, we delete or de-identify personal information according to our applicable retention practices, subject to legal, security, fraud-prevention, dispute-resolution, backup, and contractual requirements.

Certain information may remain temporarily in backups until removed through normal backup-rotation processes.

Disconnecting a social-media account generally prevents future collection through that connection but does not necessarily delete information previously processed by Levera.

Applicable deletion requests may be submitted to info@getlevera.com.

11. Data Security

Levera uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the applicable systems and information, safeguards may include:

• Encryption in transit;
• Access controls;
• Authentication requirements;
• Logging;
• Monitoring; and
• Protection of platform credentials and access tokens.

No electronic transmission, network, or storage system can be guaranteed to be completely secure.

Accordingly, Levera cannot guarantee absolute security.

If you believe your Levera AI account or information has been compromised, contact info@getlevera.com promptly.

12. Cookies and Similar Technologies

We may use cookies and similar technologies to operate, secure, understand, and improve our website and Service.

These technologies may be used for:

• Authentication;
• Security;
• Session management;
• User preferences;
• Service functionality;
• Performance measurement; and
• Website analytics.

Where applicable law requires consent before the use of certain non-essential cookies or technologies, we will obtain that consent.

If Levera uses advertising or marketing technologies that require additional disclosures, consent, or opt-out rights, we will provide applicable notices and choices as required by law.

You may also be able to control certain cookies through your browser settings.

Disabling essential cookies may prevent portions of the Service from operating correctly.

13. Marketing Communications

Levera may send marketing communications where permitted by applicable law.

Where consent is required, we will obtain appropriate consent before sending such communications.

You may unsubscribe from marketing emails using the unsubscribe mechanism included in the communication or by contacting us.

Even after opting out of marketing communications, we may continue sending essential communications relating to:

• Your account;
• Subscription;
• Billing;
• Transactions;
• Security;
• Legal notices; and
• Operation of the Service.

14. Children's Privacy

The Service is designed primarily for businesses and is not intended for children to create or operate Levera AI business accounts.

We do not knowingly collect personal information directly from children under 13 in circumstances subject to the U.S. Children's Online Privacy Protection Act (“COPPA”).

Businesses using Levera AI are responsible for ensuring that their collection and processing of customer information complies with applicable laws concerning children and minors.

If you believe a child has provided personal information directly to Levera inappropriately, please contact info@getlevera.com so that we can investigate and take appropriate action.

15. Third-Party Services and Integrations

The Service may integrate with or provide access to third-party services, including:

• Meta;
• Facebook;
• Instagram;
• Stripe;
• Paystack;
• Booking providers;
• Payment providers;
• Business websites; and
• Other technology providers.

Third-party services operate according to their own privacy policies, terms, and data practices.

Levera Software, Inc. does not control and is not responsible for the privacy practices of third-party services.

Connecting or using a third-party service through Levera AI may result in information being processed by both Levera and the applicable third party.

We encourage users to review the privacy policies and terms of third-party services they use.

16. Social Media Integrations

When you authorize Levera AI to connect to a social-media account, we process information made available through that platform according to the permissions granted to Levera.

You may be able to revoke certain permissions through Facebook, Instagram, Meta, or other applicable platform settings.

Revoking access or disconnecting an account may prevent certain features of the Service from operating.

Disconnecting an integration does not necessarily delete information previously processed through that integration.

Applicable deletion requests may be submitted to info@getlevera.com.

17. Payment Information

Payments for Levera AI subscriptions and certain transactions facilitated through the Service may be processed by third-party payment processors.

Depending on the functionality and location, these providers may include Stripe, Paystack, or other payment providers.

Payment processors may collect information such as:

• Name;
• Billing information;
• Payment-card information;
• Bank information;
• Transaction information;
• Device information; and
• Fraud-prevention information.

Payment providers process this information according to their own privacy policies and legal obligations.

Levera generally does not store complete payment-card numbers.

For transactions between businesses using Levera AI and their customers, the applicable business remains the seller or service provider. Levera provides the technology that may direct or facilitate the customer's path to checkout but does not itself sell the business customer's products or services.

18. Business Customers' Responsibilities

Businesses using Levera AI are responsible for complying with privacy and data-protection requirements applicable to their businesses and customers.

Depending on applicable law, these responsibilities may include:

• Maintaining an appropriate privacy policy;
• Providing required privacy notices;
• Obtaining required consent;
• Establishing an appropriate legal basis for processing customer information;
• Responding to customer privacy requests;
• Properly configuring Levera AI;
• Maintaining accurate business, product, service, pricing, and policy information;
• Limiting collection to appropriate information;
• Protecting account credentials;
• Controlling employee or team-member access; and
• Complying with applicable messaging, marketing, consumer-protection, and privacy laws.

This Privacy Policy does not replace a business customer's own privacy policy or legal obligations.

19. Business Transfers

If Levera Software, Inc. is involved in a merger, acquisition, investment, financing, restructuring, reorganization, bankruptcy, sale of assets, or similar corporate transaction, personal information may be disclosed or transferred as part of that transaction.

Where required by applicable law, we will provide appropriate notice or take other required steps concerning such a transfer.

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes to the Service;
• New functionality;
• Changes to our business practices;
• Changes to service providers;
• Changes to applicable laws or regulations; or
• Other operational developments.

When we update this Privacy Policy, we will post the revised version and update the “Last Updated” date.

If changes materially affect how we collect, use, or disclose personal information, we will provide additional notice where required by applicable law.

Where applicable law requires consent for a material change, we will obtain that consent.

21. Contact Us

For privacy questions, concerns, complaints, or requests, contact:

Levera Software, Inc.
Operator of Levera AI
Email: info@getlevera.com
Mailing Address:
2329 Drummond Court, Kamloops, British Columbia, Canada
V1S1T8

Depending on your location and applicable law, you may also have the right to contact the privacy or data-protection authority responsible for your jurisdiction.