Terms & Conditions

1. Agreement to These Terms

These Terms & Conditions (“Terms”) govern your access to and use of Levera AI, an AI-powered software service and platform operated by Levera Software, Inc., a United States company incorporated in the State of Delaware (“Levera,” “we,” “our,” or “us”).

For purposes of these Terms, “Service” means Levera AI, including our website, software, platform, dashboards, artificial intelligence functionality, messaging automation features, integrations, analytics, checkout-related functionality, and related services.

By creating an account, starting a free trial, purchasing a subscription, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy.

If you are using the Service on behalf of a business or other organization, you represent that you have authority to accept these Terms on behalf of that organization.

If you do not agree to these Terms, you may not access or use the Service.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to create or operate a Levera AI account.

If you use the Service on behalf of a company, business, or other organization, you represent and warrant that you are authorized to bind that organization to these Terms.

The Service is intended primarily for business and commercial use.

3. Description of the Service

Levera AI is an AI-powered automated conversation service designed primarily to help fashion and beauty businesses manage and automate customer conversations.

Depending on the applicable subscription plan and available functionality, the Service may help businesses:

• Connect supported Instagram and Facebook accounts;
• Automatically respond to direct messages;
• Respond to questions about products and services;
• Provide information about prices, sizes, inventory, availability, shipping, business policies, and appointments;
• Identify potential leads and purchase or booking intent;
• Generate hot-lead alerts and notifications;
• Automate certain comment-to-DM interactions;
• Send website, product, booking, or checkout links;
• Direct customers to checkout pages where they can purchase products or services;
• Facilitate booking-related interactions;
• Track certain link interactions and conversions;
• Provide conversation history;
• Provide analytics and reporting; and
• Provide other AI-powered messaging and business automation functionality.

Available features may vary according to your subscription plan, geographic location, connected platform, third-party availability, or changes to the Service.

We may add, modify, improve, restrict, or discontinue features as the Service evolves.

4. Account Registration and Security

You may be required to create an account to use the Service.

You agree to provide accurate, complete, and current information when creating and maintaining your account.

You are responsible for:

• Maintaining the confidentiality of your account credentials;
• Using reasonable measures to secure your account;
• Controlling access to your account;
• Activities conducted through your account; and
• Promptly notifying Levera if you believe your account has been accessed without authorization or compromised.

You may not sell, transfer, sublicense, or provide unauthorized access to your Levera AI account.

We may require additional verification where reasonably necessary to protect accounts or the Service.

5. Business Information and Configuration

The accuracy of Levera AI's automated responses may depend on information you provide about your business.

This information may include:

• Products;
• Services;
• Prices;
• Inventory;
• Sizes and variations;
• Availability;
• Shipping and delivery information;
• Business hours;
• Locations;
• Booking information;
• Website links;
• Checkout links;
• Refund or return policies;
• Frequently asked questions; and
• Other business policies or instructions.

You are responsible for ensuring that information supplied to Levera AI is accurate, complete, lawful, and current.

Levera is not responsible for losses, customer disputes, incorrect communications, or other consequences caused by inaccurate, incomplete, or outdated information supplied by you.

6. Artificial Intelligence and Automated Responses

Levera AI uses artificial intelligence and automated systems to understand customer messages, generate responses, classify conversations, identify potential customer intent, and provide other functionality.

Artificial intelligence is not perfect.

AI-generated content may occasionally be inaccurate, incomplete, outdated, inappropriate, or inconsistent with your intended business practices.

You are responsible for:

• Properly configuring your account;
• Providing accurate business information;
• Reviewing your automation settings;
• Monitoring automated interactions where appropriate;
• Correcting inaccurate information; and
• Maintaining appropriate human oversight.

Levera does not guarantee the accuracy, completeness, reliability, or suitability of every AI-generated response or classification.

You remain responsible for communications sent through accounts controlled by you and for your relationship with your customers.

7. Connected Social Media Accounts

The Service may allow you to connect supported third-party accounts, including Facebook and Instagram accounts operated through Meta.

By connecting an account, you represent and warrant that:

• You own or are authorized to manage the account;
• You are authorized to grant Levera access to the account;
• You have all permissions required to use the information processed through the account; and
• Your use of the account and Levera AI complies with applicable laws and platform requirements.

Your use of Meta, Facebook, Instagram, or other third-party platforms remains subject to their applicable terms, policies, developer requirements, messaging rules, and technical limitations.

Levera does not control these platforms.

8. Customer Communications

You are responsible for communications conducted through social-media accounts and other channels connected to your Levera AI account.

You agree to use the Service in compliance with applicable:

• Privacy laws;
• Data-protection laws;
• Marketing and advertising laws;
• Anti-spam requirements;
• Consumer-protection laws;
• Platform policies; and
• Other legal requirements applicable to your business.

Where consent or another authorization is required to communicate with a customer or process customer information, you are responsible for obtaining that consent or authorization.

9. Orders, Checkout and Transactions

Levera AI may help businesses respond to purchase inquiries, communicate information about products or services, identify purchase intent, and direct customers to checkout or payment pages.

Levera Software, Inc. provides the technology used to facilitate these interactions. Unless expressly stated otherwise, Levera is not the seller, merchant, buyer, payment processor, shipping provider, or fulfillment provider for transactions between businesses using Levera AI and their customers.

The business using Levera AI remains responsible for its transactions with customers, including:

• Products and services;
• Product descriptions;
• Prices;
• Inventory;
• Availability;
• Taxes;
• Shipping;
• Delivery;
• Fulfillment;
• Appointments;
• Cancellations;
• Refunds;
• Returns;
• Exchanges;
• Warranties;
• Customer disputes;
• Chargebacks; and
• Compliance with applicable consumer laws.

An automated message indicating that an item is available, an order has been initiated, or a customer has been directed to checkout does not independently guarantee inventory, payment, fulfillment, delivery, or completion of a transaction.

10. Payment Processing

Payments for subscriptions to Levera AI and certain transactions facilitated through the Service may be processed by third-party payment providers, including Stripe, Paystack, or other payment providers.

Third-party payment services are governed by their own agreements, terms, and policies.

Levera does not ordinarily store complete payment-card numbers.

Levera is not responsible for actions taken by third-party payment providers, including:

• Declined transactions;
• Payment holds;
• Reserves;
• Chargebacks;
• Processing delays;
• Payout delays;
• Account restrictions;
• Payment-provider outages; or
• Other payment-processing issues outside Levera's reasonable control.

11. Subscription Plans

Certain features of the Service require a paid subscription.

Levera may offer different subscription plans with different features, allowances, usage limits, connected-account limits, and other restrictions.

Current prices, billing periods, plan features, and applicable limits will be presented through our website, checkout process, or Service.

By purchasing a subscription, you agree to pay the applicable fees and taxes associated with the selected plan.

12. Automatic Renewal

Unless otherwise stated at the time of purchase, paid subscriptions automatically renew at the end of each applicable billing period until cancelled.

Depending on your selected plan, your subscription may renew monthly, annually, or according to another billing period disclosed before purchase.

By purchasing an automatically renewing subscription, you authorize Levera and its payment provider to charge the applicable subscription fee and taxes to your selected payment method at each renewal.

You are responsible for maintaining a valid payment method.

Where required by applicable law, we will provide applicable renewal notices or obtain any additional authorization required.

13. Free Trials and Promotional Offers

Levera may offer free trials, introductory pricing, founding-member pricing, discounts, promotional credits, or other offers.

Specific eligibility requirements, duration, features, limitations, and billing terms applicable to an offer may be provided when you enroll.

If a free trial requires a payment method and automatically converts to a paid subscription, that information and the applicable price will be disclosed before you enroll.

Unless otherwise stated, you must cancel before the end of an automatically converting trial to avoid being charged for the applicable paid subscription.

Levera may limit free trials or promotional offers to one per person, business, payment method, connected account, or other reasonable eligibility criteria.

We may modify or discontinue promotional offers subject to applicable law.

14. Usage Limits

Subscription plans may include limits relating to:

• Number of DMs or messages handled;
• Connected Instagram or Facebook accounts;
• Products or services;
• Inventory;
• Automation triggers;
• AI usage;
• Hot-lead notifications;
• Tracked links;
• Checkout functionality;
• Analytics;
• Team access; or
• Other Service features.

Applicable limits will be described through our pricing information, account, or subscription materials.

If you exceed an applicable plan limit, Levera may restrict the affected functionality, require an upgrade, offer additional usage, or apply an additional charge where that charge has been clearly disclosed and authorized.

15. Cancellation

You may cancel your Levera AI subscription using the cancellation method provided through the Service or another cancellation method made available by Levera.

Unless otherwise stated or required by applicable law:

• Cancellation prevents future renewals;
• Your subscription remains active through the end of the already-paid billing period; and
• Amounts already paid are not automatically refunded.

Deleting your account, uninstalling an application, or disconnecting Facebook or Instagram does not necessarily cancel your paid subscription.

You should use the applicable subscription cancellation process to stop future charges.

16. Refunds

Except where required by applicable law or expressly stated in a specific offer, subscription payments are non-refundable after they have been charged.

Levera may issue refunds, credits, or adjustments at its discretion.

Nothing in these Terms limits any refund, cancellation, or consumer rights that cannot legally be waived.

17. Pricing Changes

Levera may change subscription prices, plan features, or usage allowances from time to time.

Pricing changes will apply prospectively.

Where required by applicable law, we will provide reasonable notice before a material price change applies to an existing subscription.

If you do not agree with an applicable price change, you may cancel your subscription before the new price takes effect.

18. Customer Data

As between you and Levera, you retain your rights in business information, customer information, messages, product and service information, images, files, and other content you provide to or process through the Service (“Customer Data”).

You grant Levera a limited, non-exclusive right to host, process, transmit, reproduce, and otherwise use Customer Data as reasonably necessary to:

• Provide the Service;
• Operate requested features;
• Maintain and secure the Service;
• Provide customer support;
• Troubleshoot technical issues; and
• Perform other processing described in our Privacy Policy.

You represent that you have all rights, permissions, notices, consents, and other legal authority necessary for Levera to process Customer Data as contemplated by these Terms.

You may not upload, submit, or process information through the Service that you do not have the legal right to use.

19. Privacy and Data Protection

Our collection and processing of personal information is described in our Privacy Policy.

When Levera processes customer information on your behalf, you remain responsible for your obligations under privacy and data-protection laws applicable to your business.

Depending on applicable law, these responsibilities may include:

• Providing appropriate privacy notices;
• Obtaining required consent;
• Establishing an appropriate legal basis for processing;
• Responding to customer privacy requests;
• Maintaining appropriate data-handling practices; and
• Providing legally required instructions to Levera.

Additional data-processing terms may apply where required by applicable law or agreed between Levera and a business customer.

20. Acceptable Use

You may use the Service only for lawful business purposes and in accordance with these Terms.

You may not use Levera AI to:

• Send unlawful spam or unsolicited communications;
• Engage in fraud or deceptive activity;
• Misrepresent your identity or business;
• Harass, threaten, exploit, or abuse another person;
• Violate applicable privacy or data-protection laws;
• Violate intellectual-property rights;
• Sell or facilitate illegal products or services;
• Distribute malware or malicious software;
• Attempt to gain unauthorized access to accounts, systems, or networks;
• Interfere with or disrupt the Service;
• Circumvent security controls or usage limits;
• Reverse engineer the Service except where such restriction is prohibited by applicable law;
• Scrape or extract information from the Service in an unauthorized manner;
• Use the Service for unlawful discrimination;
• Use the Service for illegal activity; or
• Use the Service in a manner that creates unreasonable security, legal, or operational risk to Levera, our users, or third parties.

We may investigate suspected violations of these Terms.

21. Third-Party Services and Integrations

Levera AI depends on or integrates with third-party platforms and services.

These may include:

• Meta;
• Facebook;
• Instagram;
• Stripe;
• Paystack;
• Booking providers;
• Hosting providers;
• AI service providers;
• Communications providers;
• Analytics providers; and
• Other third-party services.

Third-party services are governed by their own terms, policies, and agreements.

Levera does not control third-party services and cannot guarantee their continued availability, performance, security, or functionality.

22. Third-Party Platform and API Changes

Third-party platforms may change their:

• APIs;
• Permissions;
• Authentication requirements;
• Messaging rules;
• Policies;
• Features;
• Technical requirements; or
• Access to third-party developers.

Such changes may affect Levera AI.

As a result, certain features may be modified, restricted, temporarily unavailable, or discontinued.

Levera does not guarantee permanent availability of any particular third-party integration, feature, or API functionality.

23. Service Availability and Maintenance

We aim to provide a reliable Service but do not guarantee uninterrupted, continuous, or error-free operation.

The Service may occasionally be unavailable because of:

• Maintenance;
• Software updates;
• Infrastructure problems;
• Internet or telecommunications failures;
• Third-party outages;
• API changes;
• Security incidents;
• Emergency maintenance; or
• Events outside our reasonable control.

We may perform scheduled or emergency maintenance where reasonably necessary.

24. Analytics and Revenue Information

Levera AI may provide analytics concerning:

• Messages handled;
• Leads;
• Lead intent;
• Link interactions;
• Checkout activity;
• Bookings;
• Conversions;
• Revenue;
• Estimated revenue influenced; or
• Other business activity.

Some analytics may be estimates or may depend on information supplied by businesses, customers, payment providers, or third-party platforms.

Metrics identified as estimates, including estimated revenue influenced or predicted customer intent, are informational and should not be treated as audited financial information.

Levera does not guarantee that analytics, classifications, or estimates will always be complete or accurate.

25. No Guarantee of Business Results

Levera AI provides software, artificial intelligence, automation, and related services.

We do not guarantee any particular number or level of:

• Sales;
• Revenue;
• Orders;
• Customers;
• Leads;
• Bookings;
• Conversions;
• Response rates;
• Customer retention; or
• Other business results.

Results depend on factors outside Levera's control, including the quality and demand for your products or services, pricing, customer behavior, marketing, business operations, and third-party platforms.

26. Intellectual Property

The Service, including Levera AI's software, artificial intelligence systems, technology, interfaces, designs, branding, trademarks, logos, workflows, documentation, features, and other original materials, is owned by or licensed to Levera Software, Inc. and protected by applicable intellectual-property laws.

Subject to these Terms and payment of applicable fees, Levera grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service for your legitimate business purposes during your subscription or authorized access period.

These Terms do not transfer ownership of Levera's intellectual property to you.

27. Feedback

If you provide suggestions, ideas, recommendations, feedback, or other input concerning Levera AI, you grant Levera the right to use that feedback to develop, operate, improve, and promote the Service without compensation or obligation to you.

This does not give Levera ownership of your Customer Data.

28. Suspension and Termination

Levera may suspend or terminate your access to all or part of the Service where reasonably necessary, including if:

• You materially violate these Terms;
• Required payments remain overdue;
• Your activity creates a security risk;
• Your use violates applicable law;
• Your use violates applicable third-party platform requirements;
• Your activity threatens the integrity or availability of the Service;
• Fraud or unauthorized activity is suspected; or
• Suspension or termination is reasonably necessary to protect Levera, our users, customers, or third parties.

Where reasonable and legally permitted, we may provide notice or an opportunity to address the issue before permanent termination.

You may stop using the Service at any time.

29. Effect of Termination

When your right to use the Service ends, your authorization to access Levera AI ends except for any access expressly permitted through the remainder of an already-paid subscription period.

Provisions that by their nature should survive termination will continue to apply, including provisions concerning:

• Outstanding payments;
• Intellectual property;
• Customer responsibilities;
• Disclaimers;
• Limitations of liability;
• Indemnification; and
• Dispute-related provisions.

Personal information and Customer Data may be retained or deleted in accordance with our Privacy Policy, contractual obligations, and applicable law.

30. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.”

LEVERA SOFTWARE, INC. DISCLAIMS WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

LEVERA DOES NOT WARRANT THAT:

• THE SERVICE WILL ALWAYS BE AVAILABLE OR UNINTERRUPTED;
• THE SERVICE WILL BE COMPLETELY ERROR-FREE;
• EVERY AI-GENERATED RESPONSE WILL BE ACCURATE;
• EVERY THIRD-PARTY INTEGRATION WILL REMAIN AVAILABLE;
• EVERY MESSAGE WILL BE DELIVERED;
• EVERY LEAD WILL BE CORRECTLY CLASSIFIED; OR
• USE OF THE SERVICE WILL PRODUCE PARTICULAR BUSINESS RESULTS.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

31. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LEVERA SOFTWARE, INC., ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, BUSINESS, GOODWILL, CUSTOMERS, OR BUSINESS OPPORTUNITIES ARISING FROM OR RELATING TO THE SERVICE OR THESE TERMS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF LEVERA SOFTWARE, INC. ARISING FROM OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID TO LEVERA FOR THE SERVICE DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

If you have not paid Levera for the Service, Levera's liability will be limited to the maximum extent permitted by applicable law.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

32. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Levera Software, Inc., its affiliates, officers, directors, employees, contractors, and agents from and against claims, damages, liabilities, losses, judgments, and reasonable costs and expenses arising from or relating to:

• Your unlawful use of the Service;
• Your material violation of these Terms;
• Your products or services;
• Transactions between you and your customers;
• Content or information you provide;
• Customer Data you process through the Service;
• Your violation of third-party rights;
• Your violation of applicable law; or
• Communications sent through accounts controlled by you.

33. Governing Law

These Terms and any dispute arising from or relating to these Terms or the Service will be governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law principles, except where applicable mandatory law requires otherwise.

34. Dispute Resolution

Before commencing formal legal proceedings, you and Levera agree to make reasonable good-faith efforts to resolve disputes informally.

A party raising a dispute should provide the other party with written notice describing the nature of the dispute and the requested resolution.

If the dispute cannot be resolved informally, either party may pursue available remedies before a court of competent jurisdiction, subject to applicable law.

Nothing in this section prevents either party from seeking temporary, emergency, injunctive, or equitable relief where appropriate.

35. Users Outside the United States

Levera Software, Inc. is a United States company incorporated in the State of Delaware.

The Service may be accessed by businesses in the United States and other countries.

If you access the Service from outside the United States, you are responsible for ensuring that your use of Levera AI complies with laws applicable to you and your business.

Nothing in these Terms is intended to exclude or restrict rights that cannot legally be excluded under applicable law.

36. Changes to the Service

We may modify, update, enhance, replace, restrict, or discontinue portions of the Service as Levera AI evolves.

We may make changes for reasons including:

• Product development;
• Security;
• Performance;
• Legal or regulatory requirements;
• Third-party platform requirements;
• API changes; or
• Business and operational considerations.

Where a change materially affects a paid subscription, we will provide notice where required by applicable law.

37. Changes to These Terms

We may update these Terms periodically to reflect changes to:

• The Service;
• Our business practices;
• Subscription offerings;
• Third-party integrations;
• Applicable laws; or
• Other operational requirements.

When we update these Terms, we will post the revised Terms and update the “Last Updated” date.

Where required by applicable law, we will provide additional notice of material changes.

If applicable law requires affirmative consent to a change, we will obtain that consent.

38. Electronic Communications

By creating an account or using the Service, you agree that Levera may send you electronic communications relating to your account and use of the Service.

These may include:

• Account notices;
• Security notices;
• Subscription notices;
• Billing information;
• Transaction information;
• Service announcements;
• Legal notices; and
• Other operational communications.

Marketing communications will be handled in accordance with applicable law and our Privacy Policy.

39. Force Majeure

Levera will not be responsible for delays, interruptions, or failures caused by events beyond our reasonable control.

Such events may include:

• Natural disasters;
• Internet failures;
• Telecommunications failures;
• Power outages;
• Government actions;
• Labor disputes;
• Cyberattacks;
• Widespread infrastructure failures;
• Third-party platform outages;
• Payment-network failures; or
• Other events beyond Levera's reasonable control.

40. Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions will remain in effect.

Where legally permitted, the affected provision will be interpreted or modified to the minimum extent necessary to make it enforceable while preserving its intended purpose.

41. No Waiver

Levera's failure to enforce any provision of these Terms does not waive our right to enforce that provision or any other provision in the future.

42. Assignment

You may not assign or transfer these Terms or your rights under them without Levera's prior written consent.

Levera may assign or transfer these Terms in connection with a merger, acquisition, financing, corporate restructuring, sale of assets, or similar business transaction, or as otherwise permitted by applicable law.

43. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms expressly incorporated by reference, constitute the agreement between you and Levera Software, Inc. concerning your use of the Service.

These Terms supersede prior agreements or understandings concerning the same subject matter, except where otherwise expressly agreed in writing.

44. Contact Us

If you have questions regarding these Terms or the Service, contact:

Levera Software, Inc.
Operator of Levera AI
Email: info@getlevera.com
Mailing Address:
2329 Drummond Court, Kamloops, Canada
V1S1T8